Communicating with an angry family?
Why this question?
Assess judgment, communication, and professionalism in realistic residency contexts, including reflection and patient-centered decision-making.
Best practices
- Set the scene briefly (role, setting, constraints).
- Explain your reasoning and options considered.
- Name stakeholders and how you communicated with each.
- Close with outcomes and what you learned or would adapt next time.
What to avoid
- Vague timelines or missing your specific role.
- Focusing only on medical facts without communication or systems steps.
- Blaming others; skipping reflection or follow-up.
- Ignoring patient preferences or safety checks.
Background
Programs probe authentic scenarios to gauge readiness for supervised autonomy, situational awareness, and a growth mindset.